Skip to main content

I can't start my session. What should I do?

  • Updated

Read and accept the general terms and conditions of use. Then click on the "Next" button

 

IMG_0562.PNG

 


This will take you to the instructions for your session. Read the procedure and click on the "Next" button.

 

IMG_0563.PNGIMG_0564.PNGIMG_0565.PNG

 

The door will only unlock after the fourth step via Bluetooth when you click on the "I'm starting my session" button.

IMG_0566.PNG


If the door is not open and you get an error message, read the articles in the section "I get an error message in the application" by clicking on the links below:

https://support.equip.app/hc/en-us/sections/7905009031965-I-ve-got-a-problem-with-the-station-or-the-equipment-What-should-I-do-


If the door is not open and you do NOT get an error message, contact one of our agents.

Message us on WhatsApp: +41 76 351 15 85

Call us: +41 21 539 16 49

Email us