It seems that your Bluetooth is switched off!
APPLE:
-> Go to your phone settings
-> Scroll down until you see the bluetooth tab
-> In the bluetooth tab, make sure the bluetooth button is GREEN
ANDROID:
-> Go to your phone settings
-> Select Bluetooth
-> In the bluetooth tab, make sure the bluetooth button is ON
Once the settings have been updated, go back to the application and try opening the door again.
If it still doesn't work! Go to the bottom locker and unlock the door!
If you have any further questions, please contact one of our agents:
Message us on WhatsApp: +41 76 351 15 85
Call us: +41 21 539 16 49
Email us