Support

Reservations

• How can I cancel or change a booking?
• My application asks me to return the equipment when it has already been returned!
• What should I do if I can't finish my session?
• I can't start my session. What should I do?

I'm getting an error message in the application

• "Allow the Equip app to use Bluetooth"
• "App settings"
• "Your device does not support Bluetooth"
• "An error has occurred. Please reset the station by pressing the button under the station and try again"
• "Maintenance in progress / Unavailable "
• "Activate your bluetooth in the settings!"

See all 8 articles

I've got a problem with the station or the equipment! What should I do?

• I've left my belongings in the locker!
• The door won't open. What should I do?
• What should I do if the door is broken?
• The equipment I've been allocated is missing or faulty! What do I need to do?

Refund

• Refund Process

Policies and Safety Guidelines

• 1.5 Safety & Comfort on a SUP
• 1.4 Accessibility
• 1.3 Privacy Notice
• 1.2 Legal Information and Compliance Guidelines
• 1.1 General Terms and Conditions

Contact Us and Partnership Proposals

• Are you a customer who would like to see Equip stations in your town?
• Are you a town or business interested in becoming an Equip partner?