Equip Sport help center
Refund
We are committed to providing you with an optimal and transparent user experience. That's why we have developed a comprehensive refund policy to meet your needs in case of unforeseen circumstances. Please take a moment to carefully read the information below, which will guide you through our refund procedures.
I've got a problem with the station or the equipment! What should I do?
This section covers problems with stations and equipment, including broken or damaged lockers, what to do if the locker won't open, damaged or missing equipment and if the door won't open but no error message appears!
Reservations
This section deals with all issues relating to cancellations, changes to timetables or bugs in the application when making a booking.
I'm getting an error message in the application
This section contains articles covering all types of error message in the Equip application.
Policies and Safety Guidelines
This section provides information about the company's privacy notice, accessibility, general terms and conditions, legal information, compliance guidelines, and safety & comfort guidelines for using a Stand Up Paddleboard (SUP).
Contact Us and Partnership Proposals
This section provides details on how to reach the support team, submit a new rental location proposal, or become an Equip partner.