We are committed to providing you with an optimal and transparent user experience. That's why we have developed a comprehensive refund policy to meet your needs in case of unforeseen circumstances. Please take a moment to carefully read the information below, which will guide you through our refund procedures.
This section covers problems with stations and equipment, including broken or damaged lockers, what to do if the locker won't open, damaged or missing equipment and if the door won't open but no error message appears!
This section deals with all issues relating to cancellations, changes to timetables or bugs in the application when making a booking.
This section contains articles covering all types of error message in the Equip application.
This section provides information about the company's privacy notice, accessibility, general terms and conditions, legal information, compliance guidelines, and safety & comfort guidelines for using a Stand Up Paddleboard (SUP).
This section provides details on how to reach the support team, submit a new rental location proposal, or become an Equip partner.