If you encountered the message “The payment flow has been canceled”, it means your payment was not completed. Below are the possible reasons and solutions to help you proceed with your reservation.

You may have pressed the “Cancel” button or closed the payment window before completing the transaction.

If too much time has passed during the payment process, the session may expire, requiring you to restart the payment.

Your bank may have declined the transaction due to insufficient funds, expired card, or security settings.

Sometimes, external payment providers experience downtime or connectivity issues.

Go back to your reservation and retry the payment. Ensure you complete all the steps without closing the payment window.

Verify that your card has enough funds and is not blocked for online transactions.

If possible, try a different card or payment option.

If your payment keeps getting declined, reach out to your bank to check for any restrictions.

Technical issues can sometimes be browser-related. Switching devices may help.

If the issue persists, contact our support team via chat with details of your failed transaction.

Enjoy your session !