We strive to ensure that your experience with Equip stations is always seamless and hassle-free. However, if you encounter a situation where the equipment is marked as unavailable or if the station is undergoing maintenance, it may indicate a problem with the hardware, locker, or station itself. Please refer to the following information for guidance on resolving such issues and ensuring a smooth experience during your session.
If the equipment is noted as being unavailable or the station is undergoing maintenance, this indicates a problem with the equipment, the locker or the station.
The equipment is present inside the locker but unavailable?
Reasons :
- The station has a bug -> the station doors won't unlock.
- Equipment is missing -> fin, paddle, etc.
- The equipment inside is damaged -> deflated paddle, deflated balloon, etc.
- A booking has already been made for the coming times.
If you need assistance or further information, please don't hesitate to contact our customer service, who will be happy to assist you.