If a locker or a piece of equipment shows as unavailable, there are three possible reasons.
1. The locker is reserved by someone else
When another user has booked the locker but has not collected the equipment yet, the app shows it as unavailable. It becomes bookable again once their reservation ends. If it stays blocked, our support team can release it manually.
2. The locker is under maintenance
Lockers being repaired or updated are marked unavailable so that nobody books equipment that is not usable. This is temporary, and a technician is dispatched as soon as possible. The locker comes back into service once the work is done.
3. On some Stand-Up Paddle stations, one locker is permanently unavailable
On part of our SUP stations, locker 1 contains the station’s electronics. It is shown as under maintenance at all times and it is never bookable. This is not a fault and there is no need to report it. The other lockers work normally.
Have a good session.
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