We strive to make your Equip Sport experience smooth.
If the equipment is marked as unavailable despite being in the locker, there may be an issue with the equipment or the locker itself.
Common Reasons for Locker Unavailability
Reserved Lockers When a locker is reserved by another user and they haven’t yet accessed it, the app will indicate the locker as unavailable. In this case, the locker can be manually set to active again by support, allowing reservations to be made.
Maintenance Updates If lockers are undergoing maintenance, all equipment stored inside may be temporarily marked as unavailable. This ensures users are prevented from accessing lockers that are not functional at the moment. Maintenance helps ensure the long-term usability and safety of the lockers. During this period, the sports equipment stored in the lockers cannot be accessed or used. The situation is temporary and specific to lockers undergoing repair or updates.
Reserved Lockers
When a locker is reserved by another user and they haven’t yet accessed it, the app will indicate the locker as unavailable. The Equip Sport team can manually adjust the status if necessary.
Rest assured, we are aware of the issue and will dispatch a technician as soon as possible to fix it.
Maintenance Updates
Lockers undergoing maintenance are temporarily marked as unavailable to prevent users from accessing malfunctioning equipment. Maintenance is crucial for ensuring the lockers' safety and functionality. During this period, the sports equipment inside remains unusable, and Equip Sport works diligently to complete the maintenance quickly.
Resolution Timeline
Equip Sport is committed to resolving maintenance issues as quickly as possible. While specific timelines may vary depending on the extent of repairs required, lockers will be back in service as soon as maintenance is successfully finished. Thank you for your patience during this time.
We understand how vital access to sports equipment is for our customers. Equip Sport is dedicated to maintaining high standards of locker safety and functionality for the best user experience.
Enjoy your session!
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