We're sorry to hear about the problems you're experiencing with the Equip application. You should have your Bluetooth setting on at all time while using our application.

We appreciate your patience, and we're here to help you resolve the Bluetooth connectivity issue.

For Apple devices:

- Access your phone's settings.

- Scroll down to find the Equip application.

- Allow the Equip app to access Bluetooth (make sure all buttons are green).

For Android devices :

- Access your phone's settings.

- Select Applications.

- Scroll down to find the Equip application.

- Go to Authorizations and grant Bluetooth access to the Equip application.

If the problem persists, try moving closer to the bottom locker and unlock the door.

If this still doesn't work, contact us with the following details:

- Your current location.

- The specific locker you are trying to open.

“Your device does not support Bluetooth”

If you've received this message on our app, it means that your phone is not Bluetooth-enabled. To take full advantage of all our device's features, we recommend that you try with another Bluetooth-enabled device.

We're sorry for the inconvenience, and if you need any help or further information, please don't hesitate to contact our customer service team, who will be delighted to help you.