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The equipment is broken or missing
The equipment is broken or missing
Damien Conrad avatar
Written by Damien Conrad
Updated over a month ago

If you open a locker and find that a piece of equipment is missing or broken, please report it to our customer support.

Follow these steps:

  1. Close the door of the locker with the missing or faulty equipment.

  2. Click on “Report an Issue.”

  3. Select “Equipment Missing” or “Equipment is Damaged.”

  4. End your session to complete the reservation.

Afterward, you can book a new reservation in the hopes that the equipment will be functional!

If you need further assistance, please contact our customer support at [email protected].

Enjoy your session!


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