If you cannot book any more, your account has most likely been blocked after a session where equipment did not come back.

When a session ends or expires and the equipment appears to be missing, our support team reviews the photos from that session. If they confirm the equipment is genuinely gone, the account is put on hold.

This is not a sanction and it is not automatic. A person looked at the case. The block exists so that we get in touch with you before anything else happens.

Write to us through the chat in the app and tell us what happened. You have 48 hours to reply. In practice, almost every case is resolved by that conversation, and the most common explanations are simple:

Tell us plainly, we sort it out.

Without an answer within those 48 hours, the replacement cost of the equipment is charged. The amount is capped and depends on the item. It covers the replacement, it is not a penalty.

You can still write to us afterwards. It is simply easier for everyone before.