Equip Sport

When a refund applies, how to ask for one, and how long it takes.

Refunds

How a missing item is detected, what happens next, and how to stop the process at any point.

What happens if equipment is not returned

Where to enter a promo code, and when it applies.

Promo Code on Equip Sport

Why a payment does not go through, and how to complete your booking.

"The payment flow has been canceled"

A blocked account is a pause, not a sanction. One message usually lifts it.

Why is my account blocked, and how do I unblock it?

Free equipment, paid equipment, and the Plus subscription: what determines what you pay.

How pricing works at Equip

Damien Conrad

Operations Equip

Prices, payment problems, and when a refund applies.

Payments and refunds

Contact our customer service by downloading our application <a href="https://apps.apple.com/fr/app/equip-sport/id1606352048" target="_blank" rel="nofollow noopener noreferrer">here</a> and chat with us on ou Chatbot!

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