Most Equip equipment is free to book, so there is usually nothing to refund. This page covers paid bookings: Stand-Up Paddle, padel, pickleball and Premium equipment.
When you get a refund
The locker did not open, or the equipment was missing, damaged or unusable. Full refund, issued automatically.
You cancel more than 24 hours before your booking. Full refund. Cancel it yourself in the app, there is nothing else to do.
You cancel less than 24 hours before. Case by case. Tell us in the chat and the support team will review it and come back to you within 24 hours.
You did not show up. Not refunded. The slot stayed reserved for you, so nobody else could book it.
How to ask for a refund
If your case is not refunded automatically, tell us in the chat and include:
The phone number used for the reservation
The name of the station
What went wrong
How long it takes
We answer within 24 hours. Once a refund is approved, the money takes 1 to 10 days to reach your account, depending on your payment method. That delay comes from your bank, not from us.
To cancel a booking rather than ask for a refund, see How to cancel your reservation.