What you need to do depends on whether your session has already started.
Your session has not started yet
Free equipment: cancel the booking in the app at any time before it starts. Go to “My reservations” and tap “Cancel”.
Paid equipment: cancel it the same way, up to 24 hours before your booking. Less than 24 hours before, contact us via the chat in the app and we will take care of it.
Your session has already started
A running session is not cancelled, it is ended. Go to the station, put the equipment back in the locker, close it, and complete the return in the app. Your session stays open until you do, so do not leave without finishing this step.
Once your booking is cancelled or your session is ended, you can book again straight away.
Paid a booking and expecting money back? See Refund Process.
Have a good session.
Need help?
Contact us via our ChatBot in the app!