Most of our equipment is available for free, so refunds are usually not needed. However, for paid rentals, here’s how to request a refund:
More than 24 hours before: Cancel directly in the Equip app.
Within 24 hours: Contact us via the chatbot in our app.
Active or past sessions: Reach out through the chatbot in our app.
To process your request, please provide:
Phone number used for the reservation
Station name
Clear description of the issue
For any questions, we’re here to help!
Enjoy your session !
Need Help?
Reach out to us via our ChatBot in the app!