If you see the message “Bluetooth signal is weaker than usual,” it means the connection between your phone and the Equip Sport station is too weak or unstable. This can happen at two different moments during your session: when you’re collecting your equipment or when you’re returning it. Here’s how to identify which situation you’re in and how to resolve the issue.
🔹 Case 1: You’re collecting your equipment
This message usually appears when you’re trying to unlock a locker to pick up your ball, racket, or other equipment — but the Bluetooth connection is not working properly.
Please check the following:
Is Bluetooth enabled on your phone?
Have you given the Equip Sport app permission to use Bluetooth in your phone’s settings?
Are you standing in front of the correct station? (Each station has a physical sticker: A, B, C, or D, which must match the one shown in your reservation.)
If all the above is in order but the message still appears:
Press the grey button underneath the station to reset it.
Fully close and restart the Equip Sport app.
Try unlocking the locker again.
If none of this works, it may mean the station’s battery is low. In that case, our technical team will step in to fix it. Feel free to reach out via the support chat.
🔹 Case 2: You’re returning your equipment
This message can also appear when you’ve placed the equipment back in the locker but haven’t completed the return process in the app.
In this case, please check:
Is Bluetooth still enabled on your phone?
Are you standing in front of the same station where you picked up your equipment?
Have you opened the Equip Sport app and started the return process?
⚠️ Even if the equipment is back in the locker and the door is closed, you still need to complete the return in the app by taking a photo of the station. This confirms that the equipment has been returned.
If you don’t do this, your reservation will stay open — and you may be charged for extra time.
If you’ve already left the area and cannot complete the return process, please contact our support team immediately so we can close your reservation manually.
Enjoy your session 💪
The Equip Sport Team
Need Help?
Reach out to us via our ChatBot in the app!