Putting the equipment back in the locker does not end your session. The session closes only when the return photo has gone through in the app. That is what proves the equipment came back.
So if your session is still running, the photo almost certainly did not complete.
You are still at the station
The camera will not focus or the app says to hold still: step back a little, make sure the whole front of the station and the equipment are in frame, and hold the phone steady.
The photo will not upload: this needs a data connection, unlike opening the locker which uses Bluetooth. Move a few metres, or switch between Wi-Fi and mobile data, then retry.
Nothing works: write to us from the chat before you leave. It takes a minute and it saves a lot of trouble.
You have already left
You cannot close the session remotely, but we can. Contact us through the chat in the app, tell us the station and roughly when you put the equipment back. We check and close it manually.
Do it the same day if you can. On paid equipment an open session keeps counting, and equipment that never comes back with no message from you is treated as missing.
You never opened the locker
You booked, then changed your mind, or the locker would not open and you left. The session is still there, and on free Multisport equipment there is no cancel option: a booking you never used still has to be ended at the station, with the return photo, exactly like a session where you took the equipment out.
If you have already left, write to us in the chat and we will close it for you. Nothing is charged: the locker was never opened, so the equipment never left it. Tell us quickly anyway, because until the session is closed the locker stays booked and nobody else can use it.
The normal procedure
How to end your reservation. For Stand-Up Paddle, Stand-Up Paddle: how to end my session.