Having trouble finishing your session?
Don't panic! We're here to guide you step by step. Follow these instructions to easily and efficiently end your session on the Equip application.
From your application, when you see the clock counting down to your session, you can end your session by clicking on the purple “End my session” button.
First you need to unlock the locker, drop off the equipment and then lock the locker.
Then take a photo of the entire locker to confirm that the equipment has been returned.
If the photo is clear, you can click on “Finish”.
Don't forget to rate your session and leave us a comment.
We hope this tutorial will make it easier for you to complete your booking. If not, please contact customer service immediately to return the equipment as soon as possible.
If you encounter an error message such as “Operation Timed Out” please consult this link. Alternatively, if you encounter the error message “Bluetooth signal is weaker than usual”, please consult this link.
If you need further assistance, please contact our customer support at [email protected].
Enjoy your session!
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