Skip to main content
All CollectionsI'm getting an Error message
"Return the equipment when I've already returned it ?"
"Return the equipment when I've already returned it ?"
Damien Conrad avatar
Written by Damien Conrad
Updated this week

If you’re using our application to rent and return equipment, it’s essential to follow the correct process to ensure smooth and accurate session tracking. One key step is taking a return photo when placing the equipment back in the locker.

To make returning equipment through our app easy, just follow these simple steps:

  1. Return the equipment to the locker

    After use, place the equipment in the designated locker, securely and neatly.

  2. Take a photo of the return

    The app will prompt you to take a photo once the equipment is in the locker. This photo serves as proof of return and ensures your session is closed.

  3. Submit the photo to confirm session end

    Upload the photo in the app to officially close the rental session.

What if you forget the photo?

Without a photo, your session may stay open, and you could receive reminders. Simply contact customer support, and our team can verify the return and close the session manually.

Enjoy your session!


Need Help?

Reach out to us via our ChatBot in the app!

Call us

Did this answer your question?