If you’re seeing the “Bluetooth signal is weaker than usual” message, it means the connection between your device and the locker may not be as strong.
Please follow the steps below to ensure your locker opens smoothly.
Make sure that :
You allowed the Equip App to use your Bluetooth in your phone settings.
You are selecting the right locker on the app.
You are in front of the locker, not on the side.
Your phone is as close as possible to the bottom locker.
If that doesn't work, try to :
Fully close the application.
Turn off the bluetooth.
Turn on the bluetooth.
Reopen the application.
If all that doesn't work it means there's a problem with the locker's battery and we are going to send a technician to fix it as soon as possible.
Please make sure to cancel your reservation as it may block future users to make a reservation, here is how to do it.
If you receive a message “Allow the Equip Sport to use Bluetooth” please consult the article here.
If you need additional assistance, feel free to contact our customer support at [email protected].
Enjoy your session!
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