If you receive the error message “Operation Time Out,” this usually indicates a weak network or internet connection, either from your phone or the station.
What to Do?
Check Your Connection: Ensure you have a stable network or Wi-Fi signal. You may also try moving to a different location to improve the connection.
Reset the station: Press the button under the station to reset the station. This applies to Multisport and Padel stations. A SUP station cannot be reset, so contact our support via the in-app ChatBot instead.
Restart the App: Close the app from your background and reopen it.
Wait and Try Again: Wait a few moments, then continue the process until the signal successfully goes through.
Enjoy your session !