Welcome to our dedicated support page for situations where you find that the previous reservation is still active. We understand that this can be frustrating, but rest assured, we are here to help you resolve this issue quickly and efficiently.
It's possible that the previous user still has their reservation active. Here are two possible scenarios :
If the paddle is not in the locker: In this case, the previous customer should return the equipment to the locker as soon as possible. Meanwhile, you can make a new reservation for another available locker.
If the paddle is in the locker: If the paddle is present in the locker but the reservation is still active, it may indicate a technical issue or oversight by the previous user.
To resolve this issue, we recommend contacting one of our agents. Our team will be able to check the status of the previous reservation and unlock the locker if necessary. You can then proceed with your reservation with peace of mind.
Our customer service is here to assist you at every step of the process, ensuring a smooth and satisfactory user experience. If you have any further questions or need additional assistance, please don't hesitate to contact us, [email protected]. Thank you for your understanding and trust in Equip.