We recommend not leaving personal items in the locker when using our equipment. However, if you accidentally close the locker with your belongings inside, here’s what to do to retrieve them:
Make a New Reservation: You can start a new reservation to reopen the locker. This option is quick and can be done directly through the app.
Ask for Help Nearby: If your phone is locked inside the locker, try asking someone nearby to use the app to open it.
Contact Support: If these options don’t work, please reach out to our team immediately at [email protected]. We’ll help you get your belongings back.
If you need any additional assistance, feel free to contact our customer support at [email protected].
Bonne session !
Call us:
🇨🇭 +41 21 539 16 49 [CH]
🇫🇷 +33 1 59 13 02 68 [FR]
🇮🇪 +45 52 51 65 76 [IRL]
🇬🇧 +44 14 83 96 72 79 [UK]
🇳🇱 +31 970 1025 9189 [NL]