If you’re using our application to rent and return equipment, it’s essential to follow the correct process to ensure smooth and accurate session tracking. One key step is taking a return photo when placing the equipment back in the locker. This article explains why this step is important and how to avoid issues related to unverified returns.

Steps to Return Equipment via the Application:

1. Return the Equipment to the Locker:

• After completing your session, return the equipment to the designated locker. Ensure it is placed properly and securely.

2. Take a Return Photo:

• Once the equipment is in the locker, the app will prompt you to take a return photo.

• This photo serves as proof of your return, helping us verify the equipment was returned in good condition and on time.

3. Submit the Photo in the App:

• After taking the photo, submit it through the app to confirm the end of your session. This step officially closes your rental session.

What Happens if You Forget to Take a Return Photo?

If you skip the step of taking and submitting a return photo, the application may not recognize that the equipment has been returned. This can cause the system to keep your session open, and you might receive notifications or prompts indicating the equipment hasn’t been returned.

Example:

• Issue: You returned the equipment but didn’t take a photo, and the application still considers your session active.

• Solution: In such cases, our support team can manually close your session after verifying the return. However, this may take additional time. To avoid this, always remember to take the return photo.

How to Resolve This Issue:

If you have already returned the equipment but forgot to take the return photo, don’t worry. Simply contact customer support, and we will review your case. Once we confirm that the equipment was returned, we will manually close your session and resolve any outstanding issues.

Best Practices:

• Always Take a Return Photo: This is the fastest and easiest way to ensure your session is closed without any issues.

• Double-check the Locker: Make sure the equipment is properly secured in the locker before submitting your return photo.

• Contact Support for Help: If you encounter any issues or forgot to take the photo, reach out to customer support for assistance.

By following these steps, you can avoid delays and ensure a smooth rental experience. Thank you for using our service, and we appreciate your cooperation in helping us keep the process efficient and accurate!

If you need further assistance or have questions, feel free to reach out to our customer support team.