Equip Sport

Don't worry, we're here to help. Consult the guide below to solve the most common problems and enjoy your experience with peace of mind. Thank you for your patience and we apologise for the inconvenience!

Ensure you have a strong internet connection, as a weak signal can interfere with the app.

Make sure Bluetooth is enabled and that you have granted Equip Sport permission to use it

If you receive a “Bluetooth signal is weaker than usual” message, click <a href="https://support.equip.app/en/articles/9979179-the-bluetooth-signal-is-weaker-than-usual">here</a> for a solution.

If you receive a ”allow the Equip application to use Bluetooth” message, click <a href="https://support.equip.app/en/articles/9385398-allow-the-equip-app-to-use-bluetooth">here</a> for a solution.

- If you receive a “Bluetooth signal is weaker than usual” message, click <a href="https://support.equip.app/en/articles/9979179-the-bluetooth-signal-is-weaker-than-usual">here</a> for a solution.
- If you receive a ”allow the Equip application to use Bluetooth” message, click <a href="https://support.equip.app/en/articles/9385398-allow-the-equip-app-to-use-bluetooth">here</a> for a solution.

If the paddle is deflated, please reach out to us via our ChatBot in the app immidiately.

If you face an issue with the fin, please watch this tutorial to help you fix it.

If you face an issue with the paddle, please let us know as soon as possible.

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Reach out to us via our ChatBot in the app!

Stand-Up-Paddle: I'm facing an issue

Contact our customer service by downloading our application <a href="https://apps.apple.com/fr/app/equip-sport/id1606352048" target="_blank" rel="nofollow noopener noreferrer">here</a> and chat with us on ou Chatbot!

Connection Isssues

Internet

Bluetooth

Equipment Issues

Deflated

Fin

Paddle

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