This is the most common reason people write to us. Work through the checks in order, they are sorted from the most frequent cause to the rarest.

Each station carries a physical sticker with a letter, A, B, C or D. It has to match the one shown in your reservation. Two stations in the same park look identical.

The locker opens over Bluetooth, not over the internet. Bluetooth must be switched on and the app must have permission to use it in your phone settings.

If you are not sure: Allow Equip Sport to use your Bluetooth.

Stand in front of the station, not to the side, and hold your phone as close as possible to the bottom of the locker. Then try again.

Close the app completely, remove it from the background, reopen it and try once more.

On Multisport stations, including those set up for padel, a grey button under the station resets it. This does not exist on Stand-Up Paddle stations. See Reset the station and The Bluetooth signal is weaker than usual.

The station battery may be low, which we can see on our side. Contact us through the chat in the app and tell us the station name. Our technical team takes it from there.

If the door will not open when you are trying to return the equipment, do not leave without telling us: an unfinished return keeps your session open.