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How can I cancel or change a booking?
How can I cancel or change a booking?
Written by Devops
Updated over a week ago

At Equip, we understand that plans can change, and we're here to make the process of canceling or modifying your reservation as seamless as possible. Whether you need to adjust your schedule or make room for new adventures, we've got you covered.

You can easily cancel a reservation directly from the Equip app. Simply navigate to your upcoming reservations, select the booking you wish to cancel, and follow the prompts to confirm. Rest assured that your refund will be processed within 1 to 10 days, depending on your payment method.


The refund of your reservation will be processed within 1 to 10 days.

To modify a reservation, please contact one of our agents with the following information:

- The resort concerned !

- Your user name !

- The new timetable for your booking !

At Equip, we believe in flexibility and convenience. Whether you're adjusting your plans or embarking on new adventures, we're here to support you every step of the way. If you encounter any difficulties or have questions about canceling or modifying your reservation, don't hesitate to contact us. Your satisfaction is our top priority, and we're committed to ensuring that your experience with Equip is nothing short of exceptional.

Contact us

Call us: +41 21 539 16 49 [CH]+33 1 59 13 02 68 [FR]+45 52 51 65 76 [IRL] +44 14 83 96 72 79 [UK]+31 970 1025 9189 [NL]Email us :[email protected]

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